Returns & Refund Policy

Returns & Refund Policy – VERALANAYLAIOP LTD

Thank you for shopping at veralanaylaiopltd.shop.
Your satisfaction is important to us. Please read our policy carefully before initiating a return.

1. Return Eligibility

You have the right to request a return within 14 days of receiving your order, in accordance with UK consumer protection regulations.

To be eligible for a return:

• The item must be unused

• The item must be in its original condition

• The item must be in original packaging

• All tags must be attached

• Proof of purchase (order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Worn items

• Washed items

• Damaged items caused by the customer

• Items without original tags

• Final sale or clearance items

3. How to Request a Return

To initiate a return, please contact us at:

📧 support@veralanaylaiopltd.shop

Please include:

• Your full name

• Order number

• Reason for return

• Photos (if item is defective or damaged)

We will provide return instructions once your request has been reviewed and approved.

Please do not send items back without prior authorization.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective

• The wrong item was shipped

Shipping costs are non-refundable.

We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

5. Refund Process

Once we receive and inspect your returned item:

• You will be notified of approval or rejection

• If approved, your refund will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Please note that banks and payment providers may take additional time to process refunds.

6. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your card provider

3. Contact your bank

If the issue persists, please contact us at support@veralanaylaiopltd.shop

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

We will review the case and offer a replacement or refund where applicable.

8. Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item, please return the original item (if eligible) and place a new order.

9. Contact Information

VERALANAYLAIOP LTD
Company Number: 17034536
Registered in England and Wales

Email: support@veralanaylaiopltd.shop

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)