Shipping Policy

Shipping Policy – VERALANAYLAIOP LTD

Thank you for shopping with us at veralanaylaiopltd.shop.
We are committed to delivering your order in a timely and secure manner.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday – Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (if applicable).

Please note: Processing time is separate from shipping time.

2. Shipping Time

Estimated delivery times vary depending on your location:

United Kingdom: 5–10 business days
Europe: 7–12 business days
United States & Canada: 7–15 business days
Rest of the World: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.

3. Shipping Fees

Shipping fees are calculated at checkout based on destination and selected shipping method.

From time to time, we may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

If you do not receive tracking details within 5 business days of placing your order, please contact us at:

support@veralanaylaiopltd.shop

5. Customs, Duties & Taxes

For international orders:

Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs procedures.

6. Incorrect Address Disclaimer

Please ensure that your shipping address is correct at checkout.

If an incorrect or incomplete address is provided, this may result in delivery delays or returned packages. We are not responsible for orders lost due to incorrect address information provided by the customer.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us.

We will investigate with the carrier and assist you accordingly.

8. Separate Shipments

In some cases, items may be shipped separately depending on stock availability and warehouse location.

9. Contact Information

If you have any questions about shipping, please contact:

VERALANAYLAIOP LTD
Email: support@veralanaylaiopltd.shop

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)